Terms and conditions

Our promises and expectations

TERMS AND CONDITIONS OF USE

The following terms and conditions apply to all users of the sarahevansjewellery.com website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. By placing an order with Sarah Evans Jewellery (“us”, “we”, “our”) you agree to accept these terms and conditions.

It should be noted, these terms and conditions may change at any time, and it is up to you to check them before ordering products. Only the most recent version of these terms and conditions will be considered valid. If you do not agree with the terms and conditions set out below, you should not continue to use or access the website.

Sarah Evans Jewellery’s store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you have any queries relating to our terms and conditions, please contact us before placing an order.

 GENERAL INFORMATION

  • Sarahevansjewellery.com is the website of Sarah Evans Jewellery, C/0 DoES Liverpool, The Tapestry 68-78 Kempston Street, Liverpool, L3 8HL. The following terms and conditions will apply between you and Sarah Evans when you buy an item from sarahevansjewellery.com. The terms and conditions do not affect your statutory rights.

  • Your contract for purchases made through sarahevansjewellery.com is with Sarah Evans and you undertake that all goods ordered by you are for your own private and domestic use only, and are not for resale, unless agreed in writing with Sarah Evans.

  • You must be eighteen years or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

  • You must guarantee that all details you provide to sarahevansjewellery.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You may pay by bank transfer or PayPal.

  • You agree that e-mail can be used as a long-distance means of communication.

  • It is a crime to use a false name or a known invalid bank details to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted.

  • Sarah Evans reserves the right to end the agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

       you fail to make payment when due
       you breach any of the terms and conditions
       you fail to provide, when requested to do so and within a reasonable time frame, enough
       information to let us to check the accuracy and validity of any information supplied by
       you, or your identity.
    we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on sarahevansjewellery.com

  • We reserve the right to refuse any order placed. We reserve the right to limit or cancel quantities of merchandise purchased per person, per household or per order.  

YOUR RESPONSIBILITIES IF YOU BREAK THESE TERMS AND CONDITIONS

You agree that if you break these terms and conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our suppliers incur as a result of the breach, including reasonable legal fees (if applicable). 

ORDERING

  • When placing an order, you agree that any and all information given is accurate and complete.

  • All orders are subject to acceptance and product availability.

  • Availability and information for products is listed on each individual product description. If sarahevansjewellery.com does not have enough stock to deliver the goods you have ordered they can be made to order: this process takes on average 4-6 weeks for retail purchases. Made to order and bespoke items are final sale and not eligible for refund or return.

  • All prices listed on sarahevansjewellery.com are correct at the time of entering the information; however, we reserve the right to change the prices of any product at any time. This can be due to the fluctuating prices of precious metals and other materials. 

  • No contract for the sale of any product will exist between you and Sarah Evans until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost including P&P, and an expected delivery time.

  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

  • If your order has not been accepted, you will receive an email from us telling you the reasons why. 

DELIVERY

  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if your order is of a high value.

  • If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

  • Please note international shipments may be subject to cross-border inspections by customs authorities.


PAYMENT

  • Prices quoted are based on UK delivery. For non-UK deliveries local tax will apply and the price may be adjusted at check-out.

  • We accept bank transfers and PayPal. 

CANCELLING AN ORDER / RETURNS PROCEDURE

  • If you have not submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

  • If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

  • Once we have heard from you that you wish to cancel an order, any sum debited to us will be credited to that bank account within 14 days of your order, provided the goods have not been dispatched. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

  • If you are in the European Union and you cancel your complete order within fourteen days after the day your goods are delivered to you, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of the order.

  • Please note that bespoke and made to order items including custom gold, platinum, silver and gemstone orders, custom ring sizes, custom engraving, custom design elements, custom necklace lengths and sale merchandise are not eligible for refund. Earrings will only be refunded if returned unworn, and we reserve the right to refuse refund if they appear to have been worn.


RETURNS PROCEDURE

  • Items should be returned new, unused, and with all Sarah Evans Jewellery tags still attached.

  • Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer.

  • All bespoke and made to order items including custom gold and stone orders, custom ring sizes, custom lettering, custom design elements, custom necklace lengths and sale merchandise are sold once shipped and are therefore ineligible for refund or exchange.

  • You will be liable for any charges incurred when returning the goods to sarahevansjewellery.com, unless the return is because of an error by us.


INTERNATIONAL POLICY

  • For all orders shipping outside of the UK the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local customs office.


EXCHANGE PROCEDURE

  • Sarah Evans will be happy to exchange most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 2 months from the date of despatch, with a similar item of the same value. Please contact sarahevansjewellery@gmail.com to discuss your claim.


PRIVACY

  • sarahevansjewellery.com will not pass on your personal details to any third party. You understand that any personal content. We will never ask for personal details via email. If you receive an unsolicited email asking you for your details, please contact Sarah Evans immediately.


DISPUTE RESOLUTION

  • If you have a dispute with Sarah Evans Jewellery, we will always try to sort things out if you contact us.


LIABILITY

  • We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Sarah Evans Jewellery’s website or in a price catalogue is incorrect, for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate invoice will be sent to you.

  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods and return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product.

  • The products sold on sarahevansjewellery.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from sarahevansjewellery.com.

  • We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

  • We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer.

  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

    • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

    • Any loss of goodwill or reputation; or

    • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

  • Nothing in the terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


COPYRIGHT

All rights, including copyright, in the content of the sarahevansjewellery.com web pages are owned or controlled by Sarah Evans Jewellery. In accessing sarahevansjewellery.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the sarahevansjewellery.com web pages for any other purpose whatsoever without the prior written permission of Sarah Evans.


THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Sarah Evans Jewellery products are those stated on the Sarah Evans Jewellery material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.


WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


SURVIVAL

Each provision of the terms and conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


ENTIRE AGREEMENT

These terms and conditions govern our relationship with you. You confirm that, in agreeing to accept the terms and conditions, you have not relied on any representation except where that representation has been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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